Unit Coordinator, Cardiac - MGH

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, and managing confidential patient information. In partnership with nursing, the coordinator supports day-to-day patient flow by communicating about admissions, discharges, and transfers, while providing outstanding service during customer interactions. Actual duties may vary by department. This position does not require patient care. It is a regular, part-time role scheduled for 24 hours per week on the evening shift, with holiday and weekend requirements. The position is onsite at 267 Charles Street.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal, written, oral, and interpersonal communication skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field of study preferred.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely information into the electronic medical record for admissions, discharges, and transfers to facilitate patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use the designated process to identify and facilitate repairs.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries; duties may vary by department.