Unit Coordinator - Orthopaedics - MGH

Mass General Brigham•Boston, MA

8d•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff, serving as a liaison among patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate daily patient flow. This includes communicating about patient admissions, discharges, and transfers and providing outstanding service in customer interactions. The position does not require patient care, and duties may vary by department. The role is based on White 6, a 30-bed unit specializing in orthopaedics and oral-maxillofacial/medical care. The patient population includes elective total joint replacement, trauma, and orthopaedic oncology, as well as oral-maxillofacial trauma and reconstructive procedures for TMJ. This is a regular, onsite position scheduled for 32 hours per week on days, including every other weekend and holidays. Shifts are 7 a.m.–3 p.m. or 7 a.m.–7:30 p.m.

Requirements

High school diploma or equivalent required; experience cannot be accepted in lieu of a degree.
Two to three years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills and strong interpersonal skills.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field of study preferred.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC) preferred.

Responsibilities

Perform clerical and other duties to assist with the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and via communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to facilitate patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use the designated process to identify and facilitate repairs.
May assist the manager with payroll duties or staff scheduling, or supervise unit secretaries, depending on department.