National Service Coordinator
About The Position
Unlimited Service Group is seeking a Service Coordinator to support its largest customers, manufacturers, and business partners. This is a full-time, in-office position in Fort Worth, Texas. The role involves coordinating customer orders and service requests, maintaining customer and equipment records, responding to customer inquiries, and working with internal teams and external partners to provide exceptional service. The coordinator uses Microsoft applications and third-party CMMS systems to manage service orders and follows safety practices and accident-prevention procedures.
Requirements
- At least two years of education and/or experience in a related area.
- Strong written and verbal communication skills.
- Strong customer service, communication, and problem-solving abilities.
- Proficiency with Microsoft Outlook, MS Teams, and Excel.
- Commitment to following safety protocols.
- Excellent organizational skills and self-motivation.
- Ability to follow through on duties and assignments with minimal supervision.
- Satisfactory background check and drug screen required.
- Must be at least 18 years of age.
Nice To Haves
- Experience with third-party CMMS systems such as Ecotrak, Service Channel, Corrigo, or Fexa.
Responsibilities
- Enter and acknowledge customer orders; provide guidance on order changes, prices, and order status.
- Follow up on quote status and ensure order information is accurate.
- Coordinate new service requests with branch teams and manage customer inquiries and concerns.
- Communicate with internal departments and external business partners.
- Establish and update accurate customer master data, including contact information and equipment details.
- Provide customer service by phone and electronic channels, addressing questions and concerns about service or billing.
- Use Microsoft Outlook, MS Teams, and Excel, along with third-party CMMS systems, to manage service orders.
- Follow safety best practices and accident-prevention procedures.
- Support the company's vision, mission, and core values.
Benefits
- Competitive compensation
- Health insurance
- 401(k) and 401(k) match
- Generous time away program
- Employee assistance programs
- Employee relations events
- Employee recognition programs
- Town Shares program
- Potential for remote work
- Casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
