National Enterprise Program Coordinator

MillerKnoll • Holland, MI

16h

About The Position

MillerKnoll is a design-driven company that delivers commercial furniture solutions to Fortune 1000 companies worldwide. The National Enterprise Program Coordinator supports the day-to-day work behind large regional, national, and global accounts, helping sellers spend more time with customers. The role coordinates activities and deliverables that improve sales efficiency, collaboration, and service for high-value account customers, while helping provide a consistent customer experience regardless of location.

The coordinator provides flexible support to Global Enterprise Sellers and Global Program Services Program Managers, gathers information for client engagement and business development, and coordinates with internal teams, dealers, customers, and regional and global colleagues. The role also maintains client furniture boards and playbooks; prepares bid, pricing, and agreement materials; supports pricing checks; maintains product knowledge; and identifies process improvements. Travel of up to 10% is required, including occasional customer visits, team meetings, and industry events.

Requirements

• Bachelor’s degree in a relevant discipline, or equivalent work experience.
• 2–4 years of experience in program or project coordination, sales support, account support, or a related role.
• Strong planning, organizational, time-management, and problem-solving skills, including the ability to manage competing deadlines in a fast-paced, changing environment.
• Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation; ability to build long-term relationships with customers and associates at all levels.
• Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn; able to work independently and as part of a team.
• High integrity and business ethics, and confidence representing MillerKnoll professionally with customers.
• Ability to travel up to 10%, including occasional customer visits, team meetings, and industry events.
• Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment.
• Ability to perform all essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• Experience in project management or planning, facility management, or design, including work with construction trades or architectural firms.
• Retail sales experience, including working directly with customers to understand their needs and recommend solutions.
• Financial literacy and business acumen.
• Design training in specifications and/or marketing platform skills.
• Knowledge of MillerKnoll’s brands, products, and services and how they solve customer problems.
• Knowledge of competing products and the ability to differentiate MillerKnoll’s offerings from the competition.
• Familiarity with MillerKnoll’s structure and support resources, and how to use them to deliver client projects.

Responsibilities

• Provide day-to-day support to Global Enterprise Sellers and Global Program Services Program Managers to streamline workflows for opportunities, projects, and clients.
• Gather information across internal teams, brands, and other sources to support client engagement, bids, and business development activities, ensuring company resources are deployed effectively.
• Coordinate and communicate with global and regional team members, dealers, customers, and internal departments to keep accounts and projects running smoothly and deliver a consistent customer experience.
• Maintain client furniture boards (Scout boards) and playbooks, keeping client information accurate and current.
• Prepare content for bids, pricing worksheets, master service agreements, and framework agreements as required.
• Check project pricing quotes to ensure they honor relevant contracts.
• Maintain knowledge of MillerKnoll’s brand portfolio to position its value proposition and full-floorplate solutions.
• Identify opportunities to optimize processes, increase efficiency, and enhance customer experience.
• Perform additional responsibilities as requested to achieve business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level