Enterprise National Account Advocate

Lennox International • Mendota Heights, MN

4d • $57,600 - $75,600 • Remote

About The Position

Under general supervision, the Enterprise National Account Advocate provides onsite and remote customer support for strategic National Account customers while ensuring effective execution of National Account programs and initiatives. The role is a customer-facing partner responsible for onboarding, inventory management, order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training.

The position supports successful execution of National Account programs by providing a consistent customer experience from onboarding through ongoing support. It helps strengthen operational alignment, improve implementation success and customer satisfaction, and support scalable growth across strategic customer partnerships.

Candidates must currently reside in the Twin Cities area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel. This is a salaried non-exempt role, with overtime pay for hours worked over 40 in a week (or as otherwise required by state law). The starting annual salary range is $57,600–$75,600, depending on factors including geography, skills, education, experience, and other qualifications. Employees are also eligible for a 10% bonus under the applicable company plan.

Requirements

• Associate's Degree required.
• At least 2 years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Exceptional customer service and relationship-management skills.
• Strong organization and project-coordination capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and conflict-resolution skills.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and influence without direct authority.
• Detail-oriented, with a commitment to accuracy and execution excellence.
• Proficiency with Microsoft Office applications and PC-based business systems.
• Ability to learn and navigate order-entry, inventory-management, and customer relationship-management systems.
• Ability to read and interpret technical materials.
• Must currently reside in the Twin Cities area.
• Willingness to travel up to 50%.

Nice To Haves

• Bachelor's Degree preferred.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.
• Bilingual communication skills are a plus.

Responsibilities

• Serve as a primary point of contact for assigned National Account customers through in-person interactions, phone, and email.
• Coordinate customer onboarding to support implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute-resolution requests.
• Identify and resolve customer issues proactively, escalating concerns as appropriate.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
• Monitor account activity and implementation progress to support execution quality and customer satisfaction.
• Support process improvements and identify opportunities to enhance customer experience and operational efficiency.
• Maintain accurate records and documentation of customer interactions, account activity, and program implementation.

Benefits

• 10% bonus, subject to the terms of the applicable company plan.
• Tuition reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off, depending on hire date and eligibility.
• Two paid well-being days, depending on hire date and eligibility.
• One paid volunteer day, depending on hire date and eligibility.
• 12 paid holidays, depending on hire date and eligibility.
• Three floating holidays per year, depending on hire date and eligibility.
• Company vehicle and fuel card for business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree