Enterprise National Account Advocate

Lennox International • Los Angeles, CA

3d • $63,360 - $83,160

About The Position

Under general supervision, the Enterprise National Account Advocate (NAA) provides onsite and remote customer support for strategic National Account customers while ensuring effective execution of National Account programs and initiatives. The role is a customer-facing partner responsible for onboarding, inventory management, order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training.

The NAA supports customers from onboarding through ongoing service, works with branch operations, sales, customer care, and supply chain partners, and helps ensure service commitments and implementation milestones are met. The role also supports process improvements and opportunities to enhance customer experience and operational efficiency.

Candidates must currently reside in the Los Angeles area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel. This is a salaried non-exempt position; employees receive overtime pay when working more than 40 hours in a week, or as otherwise required by state law. The annual starting salary range is $63,360–$83,160, with eligibility for a 10% bonus under the applicable company plan.

Lennox describes its culture as guided by Integrity, Respect, and Excellence, and states that it is an equal opportunity employer committed to recruiting, developing, and retaining people from a wide range of backgrounds.

Requirements

• Associate's degree required.
• At least 2 years of experience in customer service, account management, branch operations, implementation, sales support, or a related area.
• Exceptional customer service and relationship management skills.
• Strong organizational and project coordination capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and conflict-resolution skills.
• Strong verbal and written communication skills.
• Ability to collaborate across functions and influence without direct authority.
• Attention to detail and commitment to accuracy and execution excellence.
• Proficiency with Microsoft Office applications and PC-based business systems.
• Ability to learn and use order-entry, inventory-management, and customer-relationship-management systems.
• Ability to read and interpret technical materials.
• Must currently reside in the Los Angeles area.
• Must be willing to travel up to 50%.

Nice To Haves

• Bachelor's degree preferred.
• Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments preferred.
• Bilingual communication skills are a plus.

Responsibilities

• Serve as a primary contact for assigned National Account customers through in-person interactions, phone, and email.
• Coordinate customer onboarding to support successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Identify and resolve customer issues proactively, escalating concerns as appropriate.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Build and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
• Monitor account activity and implementation progress to support execution quality and customer satisfaction.
• Support process improvements and identify opportunities to improve customer experience and operational efficiency.
• Maintain accurate records and documentation of customer interactions, account activity, and program implementation.

Benefits

• 10% bonus eligibility, subject to the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off per year, depending on date of hire and eligibility.
• Up to two paid well-being days per year, depending on date of hire and eligibility.
• Up to one paid volunteer day per year, depending on date of hire and eligibility.
• Up to 12 paid holidays per year, depending on date of hire and eligibility.
• Up to three floating holidays per year, depending on date of hire and eligibility.
• Company vehicle and fuel card for business travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree