Enterprise National Account Advocate
About The Position
Under general supervision, the Enterprise National Account Advocate provides onsite and remote customer support for strategic National Account customers and ensures effective execution of National Account programs and initiatives. The role is a customer-facing partner responsible for onboarding, inventory and order support, warranty and returns processing, dispute resolution, and coordination of operational and technical training. The position supports National Account program implementation from customer onboarding through ongoing service. It works across customers, branch operations, sales, customer care, and supply chain partners to meet customer expectations, service commitments, and implementation milestones. The role also monitors account activity, maintains accurate records, resolves customer issues, and identifies opportunities to improve customer experience and operational efficiency. Candidates must currently reside in the Kansas City area and be willing to travel up to 50%. A company vehicle and fuel card are provided for business travel. This is a salaried non-exempt role, with overtime pay when working more than 40 hours in a week or as otherwise required by state law.
Requirements
- Associate's degree required.
- At least 2 years of customer service, account management, branch operations, implementation, sales support, or related experience.
- Exceptional customer service and relationship management skills.
- Strong organization and project coordination capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective problem-solving and conflict resolution skills.
- Strong verbal and written communication skills.
- Ability to collaborate cross-functionally and influence without direct authority.
- Attention to detail and commitment to accuracy and execution excellence.
- Proficiency with Microsoft Office applications and PC-based business systems.
- Ability to learn and navigate order entry, inventory management, and customer relationship management systems.
- Ability to read and interpret technical materials.
- Must currently reside in the Kansas City area.
- Willingness to travel up to 50%.
Nice To Haves
- Bachelor's degree.
- Experience supporting National Accounts, customer onboarding, implementation projects, or complex customer environments.
- Bilingual communication skills.
Responsibilities
- Serve as a primary point of contact for assigned National Account customers through in-person interactions, phone, and email.
- Coordinate customer onboarding to support successful implementation and adoption of National Account programs.
- Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
- Identify and resolve customer issues proactively, escalating concerns as appropriate.
- Provide deployment and implementation support for new customer programs, products, and initiatives.
- Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
- Develop and maintain relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
- Collaborate with internal teams to meet customer expectations, service-level commitments, and implementation milestones.
- Monitor account activity and implementation progress to support execution quality and customer satisfaction.
- Support process improvements and identify opportunities to enhance customer experience and operational efficiency.
- Maintain accurate records and documentation of customer interactions, account activity, and program implementation.
Benefits
- 10% bonus eligibility in accordance with the terms of the company's applicable plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on hire date and eligibility.
- Two paid well-being days per year, depending on hire date and eligibility.
- One paid volunteer day per year, depending on hire date and eligibility.
- 12 paid holidays per year, depending on hire date and eligibility.
- Three floating holidays per year, depending on hire date and eligibility.
- Company vehicle and fuel card for business travel.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
