National Coordinator

Cox Communications • Indianapolis, IN

1d • Remote

About The Position

The National Coordinator is a subject matter expert in Cox Fleet’s dispatch operations, managing the full lifecycle of fleet repairs and maintenance across multiple markets nationwide. The role requires professional judgment, industry knowledge, and effective coordination with internal partners, customers, and third-party vendors. The coordinator models best practices, supports less experienced team members, and upholds service-quality and customer-experience standards.

This is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed during the interview process. Overtime may occasionally be available or requested based on business needs and operational demand, though it is not a regular requirement. The position can be performed remotely anywhere in the specified country and does not require travel. Compensation is $22.02–$33.08 per hour; the base rate may vary based on location and the candidate’s knowledge, skills, and abilities. The role may also be eligible for commission and/or an incentive program.

Employees are eligible for at least 6.67 hours of paid time off per month and seven paid holidays per year, as well as additional leave for bereavement, voting, jury duty, volunteering, military service, and parental leave. Benefits that may be offered include medical, dental, and vision insurance, 401(k), and paid time off. Employment is contingent on passing a pre-employment drug test. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED and five years of experience in a related field, including direct experience in dispatching, service scheduling, or logistics coordination; alternatively, a degree or certification beyond a high school diploma/GED and three years of experience.
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.
• Proficient oral and written communication skills, including the ability to interact professionally across all levels of the organization.
• Ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment.
• Strong interpersonal and diplomacy skills, with the ability to build productive relationships and influence outcomes across stakeholder groups without direct authority.
• Ability to remain composed and solution-oriented when managing frustrated customers or complex service scenarios.
• Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems.
• Basic mathematical competency, including calculations with whole numbers, fractions, and decimals.
• Strong organizational skills, attention to detail, and consistent follow-through across simultaneous tasks.
• Authorization to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
• Pass a pre-employment drug test.

Nice To Haves

• Experience in automotive repair, fleet maintenance, or the trucking and transportation industry.
• Familiarity with Cox Automotive platforms or Cox Fleet operational systems.
• Experience operating across multiple geographic markets or service regions.

Responsibilities

• Manage the full lifecycle of preventative maintenance, towing, and unscheduled or emergency service events, from the initial client request through repair completion.
• Ensure technicians receive service events promptly and request additional work when needed.
• Reassign events that were not completed during their initial assignment.
• Assess service events and dispatch them to achieve the best results for clients.
• Assign work with time-based KPIs in mind, identify performance gaps, and work with local leaders to address them.
• Audit open work requests across multiple markets for compliance with daily-update requirements.
• Monitor open events and estimated arrival times, and proactively communicate delays or service concerns to customers and leadership.
• Keep all parties informed, ensure work is prioritized and completed, and enable clients to self-serve complete, up-to-date service-event information.
• Obtain estimates and estimate approvals.
• Address escalated service issues from customers, team members, and internal stakeholders with professionalism and urgency.
• Maintain positive customer relationships through clear, timely, professional communication; use sound judgment and diplomacy when navigating competing priorities or complex situations.
• Collaborate with internal partners to resolve multi-party service issues and meet customer needs within established timelines.
• Ensure third-party vendors follow Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment.
• Monitor vendor performance, document issues, and escalate systemic concerns through established channels.
• Maintain timely and accurate documentation in applicable systems for each customer interaction and service event.
• Follow established escalation procedures for complex or high-risk service situations and comply with company policies, internal controls, and compliance requirements.
• Provide process guidance and on-the-job coaching to less experienced dispatch team members.
• Maintain clean open-event backlogs through proper process adherence.
• Contribute to continuous improvement of dispatch practices, workflows, and service-quality standards.
• Demonstrate professionalism and customer-focused behavior as a senior dispatch-team member.
• Perform additional duties as assigned by the Dispatch Supervisor or leadership.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance, 401(k), and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED