National Coordinator

Cox Enterprises • Washington, NV

1d • $22 - $33 • Remote

About The Position

The National Coordinator is a subject matter expert in Cox Fleet dispatch operations, managing the full lifecycle of fleet repair and maintenance events across multiple markets nationwide. The role requires professional judgment, industry knowledge, and effective coordination with internal partners, customers, and third-party vendors. The coordinator models best practices, supports less experienced team members, and upholds Cox Fleet service-quality and customer-experience standards.

This is an overnight position, with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments are determined during the interview process. Overtime may be available according to business needs and operational demand; it is not a regular requirement, though employees may occasionally be asked to work additional hours.

Requirements

• High School Diploma or GED and 5 years of related experience in dispatching, service scheduling, or logistics coordination; alternatively, a degree or certification beyond a high school diploma/GED and 3 years of experience.
• Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics.
• Strong oral and written communication skills and the ability to interact professionally across all organizational levels.
• Ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment.
• Strong interpersonal and diplomacy skills, with the ability to build productive relationships and influence outcomes across stakeholder groups without direct authority.
• Ability to remain composed and solution-oriented when handling frustrated customers or complex service scenarios.
• Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems.
• Basic mathematical competency, including calculations with whole numbers, fractions, and decimals.
• Strong organizational skills, attention to detail, and consistent follow-through across simultaneous tasks.
• Must clear a pre-employment drug test.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Experience in automotive repair, fleet maintenance, or the trucking and transportation industry.
• Familiarity with Cox Automotive platforms or Cox Fleet operational systems.
• Experience working across multiple geographic markets or service regions.

Responsibilities

• Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled or emergency service events, from the initial client request through repair completion.
• Ensure technicians receive service events quickly and request additional work when needed.
• Reassign events that were not completed during their first assignment.
• Assess service events and dispatch them to achieve the best client outcomes, considering time-based KPIs.
• Identify KPI performance gaps and work with local leaders to address them.
• Audit open work requests across multiple markets for compliance with daily-update requirements.
• Monitor open events, track estimated arrival times, and proactively communicate delays or service concerns to customers and leadership.
• Coordinate communication among all parties so work is prioritized and completed, and status information remains current and available to clients.
• Obtain estimates and estimate approvals.
• Address escalated service issues raised by customers, team members, and internal stakeholders with professionalism and urgency.
• Maintain positive customer relationships through clear, timely, professional communication across channels.
• Use sound judgment and diplomacy to navigate competing priorities and complex service situations across markets and stakeholders.
• Collaborate with internal partners to resolve multi-party service issues and meet customer needs within established timelines.
• Ensure third-party vendors understand and follow Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment.
• Monitor vendor performance, document issues, and escalate systemic concerns through established channels.
• Maintain timely and accurate documentation and notations in applicable systems for customer interactions and service events.
• Follow escalation procedures for complex or high-risk service situations and comply with company policies, internal controls, and applicable requirements.
• Provide process guidance and on-the-job coaching to less experienced dispatch team members.
• Maintain clean open-event backlogs through proper process adherence.
• Contribute to continuous improvement of dispatch practices, workflows, and service-quality standards.
• Demonstrate professionalism and customer-focused behavior as a senior member of the dispatch team.
• Perform additional duties as assigned by the Dispatch Supervisor or leadership.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays each calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED