Project Service Coordinator II

VIRA Insight•Lewisville, TX

About The Position

The Project Service Coordinator II is a senior-level project support specialist and primary liaison for assigned accounts and complex rollout programs. The role coordinates shipping strategies, material tracking, estimating support, and customer communications, while identifying risks that could affect project timelines or budgets. The Coordinator independently leads customer status calls, develops shipping plans for large rollouts, supports bid preparation, and interprets blueprints and fixture requirements. Working as a strategic extension of the Project Manager, the role supports execution readiness, schedule integrity, and client satisfaction across multiple concurrent projects. It also includes informally mentoring junior coordinators and identifying process improvements. The position requires frequent customer contact and coordination with purchasing, shipping, logistics, distribution, estimating, and drafting teams. Regional travel may be required to visit prospective or current customer locations for fixture and material reviews or initial project installation and setup. The position has no direct reports.

Requirements

Expert-level proficiency in Excel, including pivot tables, V-Lookups, data analysis, charting, and spreadsheets.
High proficiency in Microsoft Word, PowerPoint, Outlook, and other standard programs.
Knowledge of materials, methods, and appropriate tools used to construct objects, structures, and buildings.
Knowledge of or experience using CAD drawings, floorplans, and blueprints.
At least 3 years of experience in account or project management.
Ability to travel regionally up to 25% of the time or as required.
Valid driver's license.
Ability to operate a computer keyboard and read a variety of materials.
Ability to sit and stand for extended periods and to carry and lift materials up to 25 pounds.

Nice To Haves

Bachelor’s degree in Business, Communications, or a related field is preferred; a combination of education and experience will be considered.
Logistics experience is a plus.

Responsibilities

Address customer calls respectfully and resolve customer concerns, needs, and problems in a timely manner.
Conduct weekly or bi-weekly customer conference calls to review project status and timelines.
Develop shipping schedules, determine quantities and lead times, coordinate special-order items with purchasing, and follow up on special projects as requested.
Maintain demands and purchase orders received by email or customer portals.
Coordinate with logistics and distribution on shipping schedules for rollouts and individual orders.
Regularly report tracking information to customers by email or through customer portals.
Provide estimating and drafting teams with accurate dimensions and quality photographs of existing fixtures for estimating and bidding.
Travel to prospective account locations for fixture and material reviews or to support initial installation and setup when required.
Work with estimating to develop and prepare bids for regular and online submission to current and potential customers.
Assist estimating with research into new, improved, or special-order items, cost workups, and MLAs.
Provide purchasing with information and drawings for buy-out items when necessary.
Review blueprints to provide accurate fixture counts and material quantities.
Informally mentor junior coordinators and identify process improvements.
Perform other related duties as assigned.