Project Service Coordinator II

VIRA Insight•Lewisville, TX

18h

About The Position

The Project Service Coordinator II is a senior-level project support specialist and primary liaison for assigned accounts and complex rollout programs. The role coordinates shipping strategies, material tracking, estimating support, and customer communication, while identifying risks that could affect project timelines or budgets. It independently leads customer status calls, develops shipping plans for large-scale rollouts, supports bid preparation, and interprets blueprints and fixture requirements. Working as a strategic extension of the Project Manager, the Coordinator helps ensure execution readiness, schedule integrity, and client satisfaction across multiple concurrent projects. The role also informally mentors junior coordinators and contributes to process improvements and enhancements to project service workflows. This position has no direct reports. Regional travel may be required up to 25% of the time or as business needs dictate, and work schedules may vary based on business needs.

Requirements

Expert-level proficiency in Excel, including pivot tables, V-Lookups, data analysis, charting, and spreadsheets.
High proficiency in Microsoft Word, PowerPoint, Outlook, and other standard programs.
Knowledge of materials, methods, and appropriate tools used to construct objects, structures, and buildings.
Knowledge of or experience using CAD drawings, floorplans, and blueprints.
At least 3 years of experience in account or project management.
Ability to travel regionally up to 25% of the time or as required.
Ability to work varying schedules based on business needs.
Valid driver's license.
Ability to operate a computer keyboard and read a variety of materials.
Ability to sit and stand for extended periods and to frequently sit, stand, walk, talk, and hear.
Ability to carry and lift materials up to 25 pounds.

Nice To Haves

Bachelor’s degree in Business, Communications, or a related field is preferred; a combination of education and experience will be considered.
Logistics experience is a plus.

Responsibilities

Address customer calls respectfully and resolve customer concerns, needs, and problems in a timely manner.
Conduct weekly or bi-weekly customer conference calls to review project status and timelines.
Develop shipping schedules, determine quantities and lead times, coordinate special-order items with purchasing, and follow up on requested special projects.
Maintain demands and purchase orders received through email or customer online portals.
Coordinate with logistics and distribution to establish shipping schedules for rollouts and individual orders, and regularly provide tracking information to customers by email or through customer portals.
Provide estimating and drafting teams with accurate dimensions and quality photographs of existing fixtures for estimating and bidding.
Travel to prospective accounts' current locations when required to review fixtures and materials or support initial project installation and setup.
Work with estimating to develop and prepare bids for regular and online submission to current and prospective customers.
Assist estimating with research on new, improved, and special-order items, cost workups, and MLAs.
Provide purchasing with information and drawings for buy-out items when necessary.
Review blueprints as necessary to provide accurate fixture counts and material quantities.
Informally mentor junior coordinators and identify process improvements.
Perform other related duties as assigned.