Service Coordinator

TAS • Houston, TX

2d

About The Position

The Service Coordinator provides coordination support for the Aftermarket Department. Through regular interaction with Field Team employees and internal stakeholders, the role helps ensure corporate policies are followed, coordinates and communicates necessary information, and serves as an initial point of contact for service customers. The position supports service planning and billing, recordkeeping, field personnel coordination, customer inquiries, and parts logistics.

Requirements

• Excellent communication, organizational, and time management skills.
• Self-motivated, with the ability to handle multiple and shifting priorities.
• Ability to work independently.
• Proficiency in MS Office, MS Project, and database usage.
• Strong Microsoft Excel skills, including pivot tables, macros, data validation, and conditional formatting.
• 3–5 years of experience in the parts distribution industry.
• 1–3 years of experience in office administration.

Nice To Haves

• Associate’s degree in business administration or an accounting program desired; military leadership and/or work experience may be substituted for an associate’s degree.
• HVAC service dispatch experience.

Responsibilities

• Maintain Excel-based service tools and their interfaces with ERP and Autodesk software.
• Coordinate planning and billing for warranty, project support, and service work.
• Assist with tracking and quality assurance of service-related information, including timesheets, daily report submissions, and JHAs, ensuring appropriate records are maintained within TAS.
• Coordinate Visa and passport information for traveling Field Engineers, communicating with Legal and HR when necessary.
• Coordinate site safety and security compliance training and screening for Field Engineers.
• Maintain the on-call list and implement notifications for field personnel.
• Coordinate some travel arrangements when support is required.
• Take service inquiry calls from customers or clients.
• Act as the first point of contact for customer service, assess needs, and escalate appropriately.
• Assist with maintaining the schedule of planned and anticipated field service needs to identify gaps promptly and meet client needs in a timely manner.
• Open and close Service Jobs in LN.
• Assist with ordering and shipping parts in coordination with the Parts Coordinator.
• Perform other duties as assigned by TAS.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree