Service Coordinator

JLL • Cambridge, MA

11d • Onsite

About The Position

The Service Coordinator is an operational support role responsible for coordinating internal activities, vendor relationships, and client services to support effective facility operations and client satisfaction. The role combines administrative work with relationship management and helps maintain building performance and service quality.

The position supports work-order management, building and office operations, client projects and communication, reception and visitor services, housekeeping, and mailroom activities. It is on-site in Cambridge, Massachusetts. The work is partially sedentary and also involves handling packages, delivering mail and packages in multi-floor buildings, and bending, walking, or standing as necessary. The role does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• High school diploma.
• Two or more years of relevant experience.
• Excellent customer service and relationship-building skills.
• Strong organizational, interpersonal, and communication skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Must be authorized to work in the United States without visa sponsorship.
• Ability to handle packages and deliver mail or packages in multi-floor buildings; bend, walk, or stand as necessary.

Nice To Haves

• Three years of administrative or facilities experience supporting multiple people, preferably in commercial real estate.
• Working knowledge of audiovisual equipment located in conference rooms.
• Mailroom experience.

Responsibilities

• Respond to work orders promptly, meeting KPI requirements and providing excellent customer service.
• Coordinate with internal teams to schedule service dates for open work orders.
• Escort scheduled visitors and vendors as needed.
• Conduct daily walkthroughs to ensure offices are clean and organized.
• Identify opportunities to improve operations and service excellence.
• Recommend site inspections and assessments to help maintain building procedures, performance measures, and a safe workplace.
• Review, reformat, and create Standard Operating Procedures for facility operations tasks.
• Help resolve problems involving building services, including janitorial, mailroom, badging, and conference room or audiovisual support.
• Coordinate solutions across services to maintain operational efficiency.
• Assist with scheduling and tracking client projects from start to completion.
• Develop and maintain client relationships and help ensure expected service levels are met.
• Deliver consistent customer service and respond to and follow through on information requests.
• Maintain detailed communication records.
• Communicate effectively with all levels of management with minimal supervision.
• Greet, host, and support guests, visitors, and employees; assist with wayfinding; answer incoming calls; and manage visitor and parking requests.
• Update phone lists and SOPs and perform other administrative duties as requested.
• Perform housekeeping duties, including maintaining a welcoming, clean lobby presentation and reporting mechanical or other issues to the facilities group.
• Assist with coordination and scheduling of office and building maintenance activities.
• Support the onsite mailroom with packages and deliveries, and prepare postage and labels for mail, UPS, FedEx, and courier services.
• Perform other duties and tasks as assigned.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED