Service Coordinator

Superior Plus Propane Talent Acquisition

6d • $22 - $25

About The Position

The Service Coordinator coordinates and optimizes field service operations to provide a safe, efficient, and exceptional customer experience. Acting as the central link between customers, service technicians, and operational leadership, this role plans and schedules service work, manages demand, monitors execution, and communicates proactively with customers throughout the service journey.

The coordinator helps maximize technician productivity, maintain schedule integrity, reduce delays, and ensure timely completion of installations, repairs, compliance work, inspections, and emergency response activities. The role also supports operational excellence, customer satisfaction, and continuous improvement by identifying opportunities to improve service delivery, workforce utilization, and overall performance.

Requirements

• High school diploma or GED.
• At least 1 year of industry experience or related customer service experience.
• Experience working in a fast-paced environment with multiple priorities, competing demands, and deadlines.
• Strong customer-centric mindset and commitment to an exceptional customer experience.
• Exceptional verbal and written communication skills to interact professionally with customers, technicians, and internal stakeholders.
• Problem-solving, decision-making, and critical-thinking abilities.
• Proficiency in Microsoft Office applications and data-entry systems.
• Ability to build and maintain positive relationships.
• Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.

Nice To Haves

• Experience with scheduling, dispatch, CRM, ERP, or field service management systems.

Responsibilities

• Schedule, coordinate, and monitor technician activities, including installations, maintenance, repairs, inspections, compliance work, and emergency service calls.
• Manage technician schedules to optimize workforce utilization, travel efficiency, customer responsiveness, and service productivity.
• Maintain a forward-looking service schedule, identify capacity constraints, and recommend solutions to minimize backlog and delays.
• Coordinate customer appointments, confirm service details, and ensure customers are ready for scheduled work.
• Ensure technicians have the information, materials, permits, and documentation needed to complete assigned work efficiently.
• Serve as the primary point of contact for service-related customer inquiries, requests, and concerns.
• Communicate proactively with customers, build confidence, and resolve issues effectively.
• Escalate service risks, capacity issues, and customer concerns that could affect safety, service delivery, or customer satisfaction.
• Create, update, and maintain work orders, customer records, service documentation, and scheduling systems.
• Monitor work order progress and track service completion to ensure commitments are met.
• Follow up on outstanding service requests and aging work orders to support timely resolution and backlog reduction.
• Monitor service metrics, including schedule adherence, lead times, technician utilization, work order completion, and customer commitments.
• Perform other job duties as assigned.

Benefits

• Competitive compensation and total rewards package.
• Flexible schedules.
• Access for employees and their families to LYRA employee assistance resources for physical, mental, financial, and social well-being.
• Professional development, training, and career growth opportunities.
• Overtime pay eligibility after scheduled weekly hours are met.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED