Service Coordinator

Metrocare Services•Hillside, NY

About The Position

The Service Coordinator advocates for and represents individuals’ desires in service delivery and helps resolve problems between service providers and consumers. The role monitors whether specialized services are being provided and whether they help individuals achieve their desired outcomes. Metrocare provides gender-responsive, trauma-informed care to people experiencing serious mental illness, developmental disabilities, and co-occurring disorders. The Service Coordinator works with developmental disability customers and service providers to identify needs, arrange and monitor services, support access to services, and respond to crises. The position also serves as the primary customer contact and works to ensure customer satisfaction.

Requirements

Bachelor’s or advanced degree from an accredited college or university.
One year of experience working with the Intellectual Developmental Disability population, or a master’s degree in a preferred field with no experience.
Current Texas driver license, or a current license from another state with a Texas driver license obtained within three months of employment.
Must be insurable by the Center’s liability carrier when operating a Center vehicle or driving a personal vehicle on Center business; must have an acceptable driving record.
Liability insurance is required if operating a personal vehicle on Center property or for Center business.
Basic math skills.
Ability to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
Ability to use a computer, printer, and position-related software, including Word, Excel, Outlook, and PowerPoint, and to use the Internet for resources.
Basic computer skills, including Windows 95 and Microsoft Word.
Strong organizational and time-management skills.
Strong oral and written communication skills.
Analytical skills, professional acumen, business ethics, problem-solving ability, respect for confidentiality, and understanding of continuous improvement processes.
Self-motivation and ability to work independently.

Nice To Haves

Bachelor’s or advanced degree in social, behavioral, or human services.
Experience with Askesis.

Responsibilities

Meet with developmental disability customers at their homes, listen to their needs, and help determine what services they require.
Recommend and explain services to customers based on their needs.
Receive customers’ initial service requests and enter information into the computer system.
Help customers access services that support their desired quality of life.
Meet with customers monthly or quarterly to confirm they are receiving needed services, evaluate service effectiveness, and identify new problems and interventions.
Meet with developmental disability service providers to learn about their services, arrange services for customers, advocate for customers, and ensure customers are being cared for.
Assist during crises and link customers to services that can help prevent future crises.
Act as the primary customer contact and work toward customer satisfaction.
Perform other duties as assigned.
Conduct job responsibilities in accordance with ethical standards, state contracts, professional standards, and applicable state and federal laws.