Service Coordinator

J. F. Ahern Co. • Madison, WI

13d

About The Position

Ahern is hiring a Service Coordinator in Madison, Wisconsin. The role provides customer service and dispatch support for the company's service operations. It involves responding to emergency service calls, scheduling technicians for inspections and preventative maintenance, coordinating parts and purchase orders, helping customers with invoicing and billing questions, maintaining customer records, and preparing reports. The coordinator also supports technicians and field supervisors and maintains positive working relationships with office and field staff in a fast-paced, deadline-driven environment.

Requirements

• One to three years of prior experience in a service-related position, or an equivalent combination of education and experience.
• Prior experience with Microsoft Word and Excel is required.
• Excellent decision-making, organizational, critical-thinking, and communication skills.
• Ability to handle multiple tasks and work well independently as well as with a team.
• Must be a self-starter.

Nice To Haves

• An associate degree in a related field is a plus.

Responsibilities

• Provide customer service to Ahern customers.
• Take emergency service calls and help ensure they are addressed in a timely manner.
• Perform main dispatch duties.
• Schedule technicians daily for service inspections and preventative maintenance.
• Coordinate part ordering and issue purchase orders.
• Assist customers with invoicing and billing questions.
• Maintain customer database information.
• Generate weekly and monthly reports.
• Support technicians and field supervisors.
• Maintain positive relationships with office and field staff.

Benefits

• 401(k) match
• Health benefits
• Employee bonus programs through profit sharing
• Generous paid time off, with the opportunity to buy additional time off
• Paid maternity and paternity leave
• Free, full-service mental health care for employees and their families
• Wellness programs, including access to on-site fitness centers and personal development funds
• Education assistance, training programs, and development opportunities
• Hybrid and flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed