Service Coordinator
Daikin Applied Americas•Charlotte, NC
•$24 - $38•Onsite
About The Position
Daikin Applied is seeking a Service Coordinator to support service operations from its Charlotte, North Carolina office. The role coordinates and dispatches technicians for startups, repairs, warranty work, and maintenance; handles customer inquiries and job communications; and supports billing, accounts payable and receivable, warranty administration, and office processes. The coordinator also maintains accurate service and employee records, supports new-hire paperwork, and helps ensure work orders and associated documents are completed and filed promptly.
Requirements
- High school diploma or GED.
- 2–4+ years of related experience in a mechanical, electrical, or plumbing service field.
- Bachelor’s degree may be considered in lieu of work experience.
- Experience with Astea and/or other service-tracking software.
- Proficient knowledge of Microsoft Office Suite.
Nice To Haves
- Experience working with HVAC technicians.
Responsibilities
- Work with the Technician Supervisor and/or Operations, Service Center, or District Manager to schedule and dispatch technicians for startups, repairs, warranty work, and maintenance.
- Handle customer inquiries and route technical questions to the appropriate resource.
- Track technicians’ time and attendance.
- Coordinate job startups, communicate with customers about scheduling, and follow up on jobs in progress or completed.
- Invoice and bill customers.
- Assist with local office accounts payable and accounts receivable functions and follow up with customers to ensure payment is received.
- Coordinate warranty administration, order parts, and track shipments.
- Answer telephones and greet customers while maintaining professional and courteous contact.
- Assist new hires with onboarding paperwork, complete employer-required sections of forms such as I-9s, and send them to Human Resources on the employee’s first day.
- Maintain OSHA logs.
- Enter and maintain work orders, new customer information, and technician hours for billing in the Enterprise Resource System.
- Ensure timely work-order closeout and receipt and filing of associated paperwork, including purchase orders.
- Gather local prevailing wage rates and send Human Resources technicians’ hours worked on prevailing-wage jobs.
- Maintain office filing and equipment, including copier, telephone, and fax.
- Provide initial notification of Workers’ Compensation claims to the insurance carrier.
Benefits
- Multiple medical insurance plan options.
- Dental and vision insurance.
- 401(k) retirement plan with employer match.
- Paid time off.
- Company-paid holidays.
- Paid sick time in accordance with applicable federal, state, and local law.
- Tuition reimbursement after 6 months of continuous service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
