Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC•Pocola, OK

7d•Onsite

About The Position

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator to join its team in Pocola, Oklahoma. The role coordinates customer service calls and technician schedules, supports the service team, and manages service work orders and related administrative tasks. The ideal candidate has a can-do attitude, strong problem-solving skills, and a high level of customer service. The position reports to the local Branch Manager and has responsibility to the entire service team and all customers. The role primarily works in an office, coordinating service calls, managing schedules, and handling administrative tasks. It may involve working in a shared office space. The job description notes that duties are not all-inclusive and that other related duties may be assigned to meet organizational needs.

Requirements

1–3+ years of experience in dispatching.
Strong organizational and interpersonal skills, and ability to work well in a team environment.
Ability to remain patient and calm when dealing with frustrated technicians or clients.
Geographical knowledge of the service area or map-reading skills.
Microsoft Office Suite skills.
Professional, friendly, and outgoing demeanor.
Strong problem-solving skills.
Clear and professional communication with customers, technicians, and management.
Ability to listen actively and respond patiently to customer inquiries.
Ability to assess urgent situations, such as emergency service requests or schedule changes, and find appropriate solutions.

Nice To Haves

Experience in HVAC or the service industry is strongly preferred.
Experience with BuildOps.

Responsibilities

Answer telephones and relay calls and messages.
Speak with customers, account managers, and technicians, and create service calls as needed.
Review service work orders for spelling, grammar, and correctness, and rewrite them as necessary.
Correct additional billings that were missed on service work orders.
Schedule and dispatch work crews to locations according to customer requests, specifications, or needs.
Arrange repairs by setting dates and times with customers and coordinating with others involved, including cranes, deliveries, and technician staffing.
Determine whether a technician is the best person for the customer's job.
Coordinate scheduling and dispatching, customer service and communication, work orders and documentation, compliance and safety, and administrative and reporting responsibilities.

Benefits

Competitive weekly pay.
Comprehensive healthcare coverage, including medical, dental, and vision, with some plans fully paid by the company.
401(k) retirement savings plan with a 5% match.
Life insurance.
Short- and long-term disability coverage.
Up to four weeks of paid time off.
Nine paid holidays, plus Veterans Day for veterans.
Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
$2,500 referral bonus per referral.
Role-specific perks, including a company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances.