Accounts Receivable Coordinator II

Gordon Food Service • Michigan, MI

2d • Hybrid

About The Position

The Accounts Receivable Coordinator II coordinates non-routine payment applications and uses root cause analysis to resolve complex customer disputes and account discrepancies. The role may prepare analytical reports, reconcile accounts to support financial integrity and audit readiness, and contribute to continuous process improvements.

This position manages dispute resolution and payment inquiries, supports manual cash application and exception processing, assists customers with portal integration, and prepares accounts receivable reports and aging analyses. It also reconciles bank statements to the Accounts Receivable sub-ledger, supports month-end closing, and provides documentation and reconciliations for internal and external audits. The coordinator may train internal system users and customers, organize documents, and collaborate across departments to streamline workflows and improve organizational efficiency.

The schedule is Monday through Friday, 8:00 AM to 5:00 PM, under a hybrid model with four days in the office and one day working from home.

Requirements

• Associate's degree or equivalent with two years of related experience, or four years of related experience with no degree.
• Advanced dispute resolution and negotiation skills, including the ability to de-escalate high-pressure customer situations while protecting the company's interests.
• Root cause trend and analysis skills, with a focus on aging analysis, cash flow forecasting, and KPI tracking.
• Experience with corporate training and knowledge transfer, developing materials, and providing ongoing system support.
• Knowledge of month-end closing, reconciliation, the general ledger, and accounting deadlines.
• Attention to detail and commitment to a high level of accuracy.
• Knowledge of industry trends specific to Shared Services processing.
• Basic understanding of accounting principles, including debits, credits, journal entries, and general ledger accounting.
• Moderate math skills for use in Excel and analytics.
• Ability to compare, analyze, coordinate, and copy information, and to recognize non-standard invoice situations and discrepancies.
• Critical-thinking skills and sound judgment to assess risks.
• Effective communication with supervisors and team members, including clarifying when needed, and ability to meet deadlines with minimal supervision.
• Customer service and relationship-building skills with internal stakeholders and external partners.
• Accountability, organization, independent problem-solving, effective time management, and ability to work under pressure and meet deadlines.
• Understanding of organizing, saving, and retrieving files from local drives, network drives, or cloud storage.
• Ability to identify and resolve simple issues, such as printer connectivity or frozen applications.

Nice To Haves

• Associate's degree or equivalent.

Responsibilities

• Manage and assist with dispute resolution and payment inquiries while providing excellent customer service.
• Act as a central point of contact for complex customer activity, researching issues and using root cause analysis to resolve advanced internal and external discrepancies.
• Support manual cash application and exception processing to resolve payments not handled by automated systems accurately and promptly.
• Assist customers with account registration and navigation of customer portals to support transition to electronic payment.
• Develop and deliver accounts receivable reports and aging analyses for customers, credit, and internal Shared Service Departments.
• Prepare and distribute daily, weekly, periodic, and ad hoc reports.
• Reconcile bank statements to the Accounts Receivable sub-ledger daily, resolve variances, and ensure accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.
• Assist with the closing process, including auditing and preparing information or reports to substantiate customer account reconciliations and balances.
• Support internal and external audits by providing accounts receivable documentation and reconciliations and addressing discrepancies.
• Assist in training new system users, including internal employees, and may train and support customers on company policies and procedures.
• Analyze processes, identify opportunities for optimization, and implement improvements to processes, policies, or automation.
• Collaborate across departments to streamline workflows and improve organizational efficiency in alignment with company goals.
• Organize, categorize, and index documents for easy retrieval.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree