Accounts Receivable Coordinator

PILOT CORP OF AMERICA•Jacksonville, FL

About The Position

The Accounts Receivable Coordinator processes incoming payments and handles accounts receivable activities, including cash application, customer account reconciliation, collections, dispute resolution, and aging management. The role ensures accurate and timely application of customer payments while proactively reducing outstanding receivables and supporting healthy cash flow. The position involves processing payments, responding to accounts receivable inquiries, resolving account issues, managing collections, preparing reconciliations and reports, and supporting period-end close and other administrative tasks. The schedule is Monday through Friday, 7:30 a.m. to 3:30 p.m.

Requirements

  • Excellent verbal and written communication skills, with the ability to professionally influence positive resolutions and outcomes.
  • Proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and data analysis.
  • Strong organizational and time-management skills, including the ability to manage multiple accounts, priorities, and deadlines.
  • Exceptional attention to detail and strong analytical and problem-solving skills.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Up to four years of relevant experience; experience in a consumer goods accounts receivable environment is preferred.
  • Strong understanding of cash applications, collections, reconciliations, and aging processes.

Nice To Haves

  • Associate degree with an emphasis in Accounting or Finance.
  • Relevant experience in a consumer goods accounts receivable environment.

Responsibilities

  • Process cash applications for EFT, lockbox, credit cards, checks, and wires while maintaining accurate account records.
  • Record and reconcile credit card payments, maintain payment reporting, and email customers credit card payment links.
  • Serve as the primary responder for incoming accounts receivable calls.
  • Research and resolve customer payment discrepancies, unapplied cash, deductions, and account issues.
  • Research and compile documentation for shortages and chargebacks for submission or dispute.
  • Manage collections by reviewing aging reports and following up on outstanding balances.
  • Collaborate with internal teams to address customer account and billing issues.
  • Prepare account adjustments, reconciliations, statements, reports, and supporting documentation.
  • Assist with month-end and year-end close and other accounts receivable processes.
  • Scan accounts receivable documents into Meta Viewer.
  • Support additional accounts receivable tasks and administrative duties as needed.
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