Lead Coordinator, Patient Service Center

AltaMed • Anaheim, CA

2d

About The Position

The Lead Patient Service Center Coordinator supports Patient Service Representative staff by providing daily guidance and direction. Responsibilities may include performing the duties of Patient Service Coordinator I and II and covering for Supervisors when they are unavailable. The Lead handles escalations, participates in focus groups for strategic initiatives, and facilitates staff meetings and trainings. As a leader among peers, the Lead can also manage incoming queues, patient outreach, insurance verification, outbound calls, patient registration, and general patient inquiries.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• Bilingual in English and Spanish preferred.
• Four years of experience preferred in a customer service environment, primarily performing a lead service or support role.

Responsibilities

• Provide daily guidance and direction to Patient Service Representative staff.
• Perform duties that may include those of Patient Service Coordinator I and II.
• Fill in for Supervisors when they are unavailable.
• Handle escalations as needed.
• Participate in focus groups for strategic initiatives.
• Facilitate staff meetings and trainings.
• Handle incoming queues, patient outreach, insurance verification, outbound calls, patient registration, and general patient inquiries.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career advancement and development opportunities
• Paid Time Off and holidays
• Paid CME days
• Malpractice insurance and tail coverage
• Tuition reimbursement program
• Corporate employee discounts
• Employee referral bonus program
• Pet care insurance
• May qualify for discretionary bonuses or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED