Patient Service Coordinator, Oncology | Lemieux Center

UPMC•Pittsburgh, PA

5d•Onsite

About The Position

The Patient Service Coordinator supports the Hematology/Oncology Department at the Hillman Cancer Center’s Lemieux Center in Pittsburgh, Pennsylvania. This full-time role combines front-office coordination and patient-care support in a patient-centered, fast-paced clinic environment. The coordinator greets and registers patients, schedules appointments and testing, verifies insurance, collects copayments, and serves as a liaison between patients and clinic staff. The position also assists providers and clinical staff with care activities, including taking vital signs, specimen testing, EKGs, phlebotomy, rooming and triaging patients, and maintaining rooms and supplies. The role coordinates blood-product orders with clinical and laboratory teams and manages bone marrow biopsy scheduling for multiple practitioners and a bone marrow technician. The position follows a Monday-through-Friday daylight schedule, with no evenings, weekends, or holidays required. The coordinator is expected to maintain a visible and accessible presence in the clinic, support a safe and comfortable environment, respond to customer needs and crisis situations, and participate in assigned interdisciplinary activities.

Requirements

High school graduate or equivalent.
At least three years of direct patient care and/or phlebotomy experience.
Basic computer skills.
Knowledge of medical terminology and examination, diagnostic, and treatment room responsibilities.
Strong interpersonal skills and ability to work with individuals from multidisciplinary groups.
Excellent organizational skills.
CPR required based on AHA standards, including didactic and skills-demonstration components, within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred.

Responsibilities

Complete vital signs, specimen testing, and EKGs as needed.
Organize the daily patient schedule, greet patients, and assign rooms.
Order supplies for the unit as necessary.
Maintain competency requirements.
Coordinate blood-product orders with RNs, the Blood Bank, and Laboratory.
Greet people entering the clinic, identify self and role, explain processes and procedures to new patients, and assist with paperwork.
Participate in interdisciplinary activities, including staff meetings and committees, as assigned.
Maintain high visibility in a prominent, identifiable, and accessible clinic area.
Anticipate and respond to customer needs.
Respond appropriately to crisis situations as a team member.
Assist with patient registration, including verification and confirmation of health insurance coverage.
Provide front-desk coverage as assigned.
Monitor the clinic environment and facilitate correction of issues affecting appearance, comfort, or safety.
Account for customers in the clinic and coordinate and supervise the lobby and waiting room.
Serve as a liaison between customers and clinic staff.
Collect all copayments daily and correctly balance them at the end of each day.
Coordinate scheduling, including testing.
Coordinate and manage the bone marrow biopsy schedule for multiple practitioners and the bone marrow technician.
Immediately report situations that may affect the safety of patients, visitors, or staff.