Medical Assistant / Patient Service Coordinator - Oncology

UPMC•Steubenville, OH

1d•Onsite

About The Position

UPMC Hillman Cancer Center is hiring a full-time Medical Assistant / Patient Service Coordinator to support its medical oncology office in Steubenville, Ohio. The role supports physicians by assisting with patient care and completing clerical, environmental, and organizational tasks to help ensure a positive patient experience. The position combines clinical responsibilities with front-office work, including answering phones, scheduling appointments, and helping manage patient flow. The schedule is Monday through Friday during daylight hours, either 8:00 a.m.–4:30 p.m. or 7:30 a.m.–4:00 p.m. No evenings, weekends, or holidays are required. Applicants will be placed in the appropriate job title and salary based on their experience and education. UPMC describes a career ladder for Medical Assistants and Patient Service Coordinators.

Requirements

High school diploma or equivalent.
Basic computer skills.
Knowledge of medical terminology and examination, diagnostic, and treatment room responsibilities.
CPR meeting AHA standards, including didactic and skills demonstration components, is required within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.
Compassionate communication with patients and families, multitasking in a fast-paced setting, and the ability to work independently and as part of a team are sought.

Nice To Haves

Patient care experience is highly preferred.
Front-office experience, such as answering phones, scheduling appointments, and helping manage patient flow, is desirable.

Responsibilities

Check schedules and organize patient flow.
Accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
Collect patient information and history, take vital signs, and perform screenings according to provider guidelines.
Relay instructions to patients and families.
Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
Prepare patient rooms and set up instruments and equipment according to department protocol.
Clean exam and procedure rooms, instruments, and equipment between patient visits to maintain infection control.
Clean according to the scheduled maintenance program and maintain appropriate records.
Manage supplies inventory and restock exam and procedure rooms.
Comply with requirements of regulatory agencies, including OSHA, CLIA, and the Pennsylvania Department of Health.
Maintain confidentiality of medical records and other data, and comply with UPMC Health System policies and procedures.
Answer calls and provide pertinent information, including patient education as directed.
Obtain lab and X-ray reports, hospital notes, referral information, and other records.
Complete forms and requisitions as needed.
Schedule appointments and verify insurance coverage and patient demographics.
Prepare and manage charts to ensure information is completed and filed appropriately.
Perform other front-office responsibilities as required.