Patient Flow Coordinator - Oncology

Advocate Health and Hospitals Corporation • Wake Forest, NC

14h • Onsite

About The Position

The Patient Flow Coordinator is a Registered Nurse role supporting the Comprehensive Cancer Center’s Blood and Marrow Transplant outpatient service at Wake Forest Baptist Medical Center in Winston-Salem, North Carolina. The coordinator serves as a liaison between referring-facility medical staff and WFBH medical staff, helping ensure efficient patient flow. The role works with service-specific charge nurses and clinical coordinators to plan patient flow according to patient needs and collaborates with the Regional Operations Center to arrange appropriate, timely placement for internal and external patients. The position is full time, 40 hours per week, with 10-hour day shifts Tuesday through Friday, 8:00 a.m. to 6:00 p.m., and no weekends. Although this role has a stated schedule, the department operates 24 hours a day, 365 days a year, and the position is severe-weather critical; a flexible schedule may be required.

Requirements

• Current Registered Nurse (RN) licensure in the state where the teammate practices.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association.
• 3–5 years of medical-surgical hospital experience.
• Excellent customer service skills.
• Experience collaborating with multidisciplinary teams.
• Excellent telephone speaking voice and listening skills.
• Strong knowledge of the nursing process and critical-thinking skills.
• Basic computer skills, including the ability to navigate multiple screens comfortably.
• Excellent organizational skills and ability to work in a fast-paced environment.

Nice To Haves

• Oncology experience is highly preferred.

Responsibilities

• Promote a cooperative work environment by following general hospital standards and using communication, interpersonal, and team-building skills.
• Serve as liaison between the medical staff of referring facilities and WFBH medical staff to support efficient patient flow within the service area.
• Collaborate with service-specific charge nurses and clinical coordinators to develop patient-flow plans based on patient needs.
• Work with the Regional Operations Center team to ensure appropriate and timely placement of patients, both within and outside the organization.
• Proactively accommodate referral requests.
• Interact with coworkers effectively, positively, and professionally to foster a cohesive work environment.
• Take responsibility for professional and personal development.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, including shift and on-call pay, based on teammate circumstances.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed