PATIENT FLOW COORDINATOR (FULL TIME)
About The Position
TouchPoint Support Services is hiring a full-time Patient Flow Coordinator at Dell Seton Medical Center at the University of Texas in Austin, Texas. The role coordinates and monitors daily patient transportation services by dispatching requests accurately and promptly and assigning transport personnel efficiently. The schedule is 3:00 p.m. to 11:30 p.m., with varying days and rotating weekends. The pay range is $21.00 to $22.00 per hour. The coordinator monitors departmental performance, prioritizes transportation assignments according to availability and proximity, helps resolve complaints, and supports compliance with departmental procedures and applicable safety and regulatory standards. The role may manage the Patient Transport Department in the absence of operations managers or supervisors and helps motivate staff toward team goals and productivity.
Requirements
- Ability to plan, organize, coordinate, and direct transport requests and associate productivity.
- Analytical ability to evaluate task and personnel status and interpret demand and response times according to patient acuity and personnel availability.
Nice To Haves
- Previous related experience is preferred but not required.
Responsibilities
- Monitor and improve departmental performance through timely dispatch of patient transport requests and tracking personnel activity status.
- Resolve problems related to complaints from patients, visitors, staff, or employees.
- Prioritize tasks and dispatch assignments to appropriate personnel based on availability and proximity while maximizing productivity.
- Ensure compliance with policies and procedures for departmental operations.
- Manage the Patient Transport Department in the absence of operations managers or supervisors, if required.
- Motivate staff to work as a team and achieve goals and maximum productivity.
- Promote compliance with universal and disease-specific precautions, OSHA bloodborne pathogen standards, and applicable federal and state regulations.
- Apply basic patient transport concepts, infection control practices, and proper body mechanics.
- Monitor supplies and equipment and make purchase recommendations as needed.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and a Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
