Patient Flow Coordinator (Full Time)

Compass Group • Austin, TX

2d • Onsite

About The Position

TouchPoint Support Services is hiring a full-time Patient Flow Coordinator at Dell Seton Medical Center at University of Texas in Austin, Texas. The role coordinates and monitors daily Patient Transportation services by dispatching requests accurately and promptly and assigning transport personnel efficiently. The position is scheduled from 3:00 p.m. to 11:30 p.m.; days may vary, and rotating weekends are included. The pay range is $21.00 to $22.00 per hour. Previous related experience is preferred but not required.

TouchPoint Support Services, part of Compass Healthcare, provides hospitality and support services for patients, families, and visitors at Ascension Health hospitals. The company describes its work as supporting healing and improving the health of poor and vulnerable people.

The coordinator evaluates dispatch and personnel activity, resolves complaints, prioritizes transportation tasks, and supports departmental operations and staff productivity. The role also requires following operational and safety procedures, understanding patient transportation and infection control practices, and monitoring supplies and equipment.

Requirements

• Ability to plan, organize, coordinate, and direct transport requests and associate productivity.
• Analytical ability to evaluate task and personnel status and interpret demand and response times according to patient acuity and personnel availability.
• Previous related experience is preferred but not required.

Nice To Haves

• Previous related experience.

Responsibilities

• Continuously monitor and improve departmental performance through timely dispatch of patient transport requests and monitoring of personnel activity status.
• Resolve problems related to complaints from patients, visitors, staff, or employees.
• Prioritize tasks and dispatch assignments to appropriate personnel based on availability and proximity while maximizing productivity.
• Ensure compliance with policies and procedures for departmental operations.
• Manage the Patient Transport Department in the absence of Operations Managers or Supervisors, if required.
• Motivate staff to work as a team toward goals and maximum productivity.
• Adhere to and promote compliance with universal and disease-specific precautions and OSHA bloodborne pathogen standards, and work to comply with federal and state regulatory agencies.
• Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Monitor supplies and equipment and make purchase recommendations as needed.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed