Patient Service Coordinator - Radiation Oncology

The US Oncology Network•Norfolk, VA

1d•Onsite

About The Position

Virginia Oncology Associates is hiring a Patient Service Coordinator to provide telephone and scheduling support for radiation oncology patients and support all offices from its Centralized Operations office in Norfolk. The role serves as a point of contact for patients, families, referring offices, and clinical teams, and handles appointment scheduling, communications, documentation, and medical record requests. This is a full-time, in-person position.

Requirements

Receptionist or office experience required.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
High school diploma or equivalent required.

Nice To Haves

Medical office experience strongly preferred.

Responsibilities

Serve as a point of contact for radiation oncology patients, families, referring offices, and clinical teams, providing professional, patient-centered telephone and scheduling support.
Schedule, cancel, and reschedule radiation oncology appointments according to departmental workflows and care-team direction.
Manage scheduling communications, work queues, and voicemail.
Verify and accurately document patient demographics, contact information, referring-provider details, appointment activity, patient communications, and follow-up actions in designated systems.
Promptly route clinical questions, urgent concerns, and non-scheduling requests to the appropriate radiation oncology team member.
Collaborate with radiation oncology team members while maintaining confidentiality and complying with organizational policies and applicable state, federal, and HIPAA requirements.
Receive and process medical record requests from physician offices, medical facilities, and patients, including obtaining records needed for care and releasing requested records to authorized recipients according to departmental procedures, patient authorization requirements, and applicable privacy regulations.