Patient Services Coordinator III-Radiation Oncology

UVA Health Northern Virginia & Culpeper • Culpeper, VA

1d • $17 - $25

About The Position

The Patient Services Coordinator III schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and ensures that required pre-authorizations, referrals, and pre-certifications are obtained by working closely with physician offices, Utilization Review, and Business Office Departments. The coordinator may also perform other job-related duties as directed by the Supervisor.

The position includes communicating with clinic staff and visitors, greeting and assisting visitors, answering incoming telephone calls, and providing accurate information. The coordinator works with the team to meet patient and team goals, communicates professionally with coworkers, participates in staff meetings, adjusts activities to accommodate team needs, and resolves conflicts independently as appropriate. Additional duties may be assigned.

This is a part-time, day-shift position with hours of 8 a.m. to 5 p.m. The role may require travel between campus buildings and remote facilities, and out of town as needed. Safety equipment, such as a HEPA mask, may be required for infection prevention.

Requirements

• High school diploma or GED.
• One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
• Knowledge of basic medical terminology.
• Ability to communicate verbally and in writing and provide excellent customer service.
• Insurance knowledge for certain assigned tasks.
• Ability to understand insurance cards and benefit details.
• Ability to deal directly with the public in a professional and empathetic manner.

Nice To Haves

• Knowledge of government/state and patient assistance programs.
• Working knowledge of ICD-10 and CPT coding.
• Strong computer skills.
• Proficiency in Windows and Microsoft Office.

Responsibilities

• Schedule and register patients for the outpatient clinic.
• Verify patient eligibility and ensure required pre-authorizations, referrals, and pre-certifications are obtained.
• Coordinate with physician offices, Utilization Review, and Business Office Departments.
• Greet and assist visitors to the department.
• Answer incoming telephone calls and provide accurate information.
• Communicate effectively with clinic staff, visitors, and coworkers.
• Attend assigned meetings and contribute to organizational communication.
• Work collaboratively to achieve patient and team goals, adjust activities to accommodate team needs, and resolve conflicts independently as appropriate.
• Perform other job-related duties as directed by the Supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED