Senior Patient Services Specialist - Radiation Oncology
About The Position
The Patient Services Coordinator II functions as an integral team member of the Swedish Radiosurgery Center (SRC) and as such assumes a key role in effective customer service. The PSC II exercises independence in the planning and accomplishment of a wide spectrum of clerical and administrative duties. Responsibilities include scheduling of new patient and follow up appointments and subsequent treatments, patient referrals, patient registration, preparing and maintaining the patient's medical record, charge entry and billing issue resolution, answering multiple phone lines and triaging phone calls, preparation of monthly statistics. Excellent communication and problem-solving skills around patient care and clinic matters are vital. As a member of the SRC practice team, this position acts as a professional liaison and information resource with patients, families and other departments. In addition, this position is occasionally assigned special projects to accomplish independently. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we empower them.
Requirements
- 1 year of Receptionist or front desk experience in a clinic or hospital setting
- Excellent communication and problem-solving skills around patient care and clinic matters
Nice To Haves
- Associate's degree, or equivalent educ/experience or equivalent from a college or technical school
- Business courses
Responsibilities
- Scheduling of new patient and follow up appointments and subsequent treatments
- Patient referrals
- Patient registration
- Preparing and maintaining the patient's medical record
- Charge entry and billing issue resolution
- Answering multiple phone lines and triaging phone calls
- Preparation of monthly statistics
- Acts as a professional liaison and information resource with patients, families and other departments
- Occasionally assigned special projects to accomplish independently
Benefits
- Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
