Client Patient Coordinator, Radiation Oncology
About The Position
Gulf Coast Veterinary Specialists (GCVS) is hiring a Client Patient Coordinator for its Radiation Oncology team in Houston, Texas. The role maintains clear communication among doctors, clients, and clinical staff and helps coordinate the administrative and patient-care workflows for in-hospital patients. The coordinator provides medical and financial updates, answers client questions, manages appointment schedules and records, coordinates procedures and treatments, and helps ensure clients receive timely, accurate information. The position combines client service, administrative work, and hands-on patient-care support. The coordinator welcomes clients and pets, gathers patient histories, assists with examinations and diagnostics, supports patient restraint and transport, and helps with minor procedures. Administrative duties include admissions and discharges, invoices and payments, prescriptions, documentation, medical records, estimates, treatment approvals, and coordination of discharge and at-home care instructions. The coordinator collaborates with the medical team and outside providers, supports colleagues, and handles challenging situations with professionalism, empathy, organization, and a positive attitude. This is a full-time position scheduled Monday through Thursday, 8:00 a.m. to 6:00 p.m. Compensation is $18–$21 per hour, based on experience.
Requirements
- High school diploma required; related experience or training, or an equivalent combination of education and experience, may also qualify.
- Strong interpersonal and client communication skills and a passion for assisting others.
- Exceptional multitasking, organizational, and attention-to-detail skills.
- Dependable, proactive, team-oriented, and positive approach.
- Expertise in client-service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficiency in administrative tasks such as word processing, file management, transcription, and email communication, as well as computer programs for managing patient information.
- Familiarity with common drugs, their uses, brand and generic names, side effects, and controlled-substance protocols.
- Skilled in social perceptiveness and adapting to others’ reactions.
- Fluent English speaking and reading skills.
Nice To Haves
- Associate's degree or bachelor's degree.
- Knowledge of veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Fluency in multiple languages.
Responsibilities
- Serve as the primary client contact by providing patient-status updates, financial estimates, treatment authorizations, and discharge instructions.
- Communicate medical and financial updates, answer questions, and address client concerns with empathy and professionalism.
- Admit and discharge patients; coordinate client communications; process invoices and payments; fill prescriptions; maintain medical records; and support patient-care workflows.
- Organize and schedule appointments, procedures, and treatments, ensuring records and materials are prepared for consultations.
- Welcome clients and pets, collect detailed patient histories, and assist with examinations and diagnostics.
- Assist with patient restraint, transport, and minor procedures while helping maintain comfort and safety for pets and staff.
- Review treatment plans, medications, and hospital documentation for accuracy; obtain client approvals for recommended services; and facilitate timely communication with the medical team.
- Educate clients about postoperative care, medications, and at-home treatment plans.
- Handle administrative work including financial updates, estimates, record requests, correspondence, filing, and body-care documentation.
- Coordinate with cremation services, pharmacies, referring veterinarians, and other external service providers as needed.
- Train and support fellow Client Patient Coordinators, participate in required meetings and leadership check-ins, and contribute to hospital operations and client satisfaction.
- Respond to challenging situations with a positive, adaptable, and professional attitude.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life and disability insurance
- Paid time off and holidays
- Employee Assistance Program
- Employee discounts, including a pet discount
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
- Ongoing continued-education opportunities, including vendor-hosted lunch-and-learns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
