Patient Care Coordinator Radiation Oncology

Banner Health

1d•Onsite

About The Position

The Patient Care Coordinator in Radiation Oncology provides personalized coordination, clarification, and communication of administrative aspects of patient care. The role supports patients and families across the treatment continuum by conducting needs assessments, verifying insurance and authorizations, completing registration, managing documentation, and scheduling appointments. The coordinator partners with the clinical care team to create a seamless patient experience and helps patients access resources to maintain optimal care. The position also performs follow-up tasks identified through needs assessments or when patients require additional support. The coordinator manages patient intake and insurance-related processes, including obtaining benefit information, authorizations, notifications, and required signatures. The role maintains accurate patient and insurance records, supports reimbursement and coverage continuity, provides administrative and medical-record support, and serves as a liaison among patients, clinical teams, billing departments, and payors. Work is performed independently under general supervision and established procedures, with cross-department assistance as required. The position is based in Gilbert, Arizona, and follows a Monday–Friday, 8:00 AM–4:30 PM day schedule.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of experience working in a hospital or medical office, or skills and abilities typically attained through that experience.
Knowledge of medical terminology.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, and organizational skills.
Highly developed interpersonal-relations and process-coordination skills.
Knowledge of payer contract terms and processes.
Ability to perform basic mathematical functions and handle confidential information and sensitive issues.
Ability to use common office and hospital software for patient intake, medical-history updates, scheduling, and billing.
For roles supporting a mobile medical unit: ability to travel within the local community.
For employees working in the specified Banner behavioral-health settings serving children: Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and signing an Arizona Criminal History Affidavit upon hire.

Nice To Haves

Additional related education and/or experience is preferred.

Responsibilities

Perform patient intake, including pre-registration and registration, and coordinate with the clinical care team to identify initial authorizations based on the anticipated treatment plan.
Obtain patient insurance benefit information for treatment services and answer questions about the authorization process; provide relevant information to providers, patients, and third-party payors.
Obtain insurance authorizations and notifications throughout treatment, collect required signatures and documentation, and maintain accurate patient and insurance records.
Monitor insurance data, authorizations, preferred providers, and treatment-plan changes; work with clinical teams and insurers to maintain coverage, maximize reimbursement, and minimize patient financial impact.
Provide administrative support by maintaining documents, proposals, correspondence, spreadsheets, reports, and records in business software and database applications used for electronic medical records, billing, and data management.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when needed.
Prepare, process, and manage patient documentation in department databases; act as a liaison among patients, billing, and payors to address account receivables, outstanding issues, and patient concerns.
Promote a positive patient experience through effective customer service and ongoing communication with patients, departments, referral networks, and providers.
Protect customer confidentiality, proactively resolve issues, and attempt to resolve scheduling conflicts.
As needed, coordinate medical-record retrieval from hospitals, practice offices, and ancillary services; respond to referral requests for tests, procedures, and specialty visits.
Follow medical-record compliance guidelines and may assist in developing procedures to meet state and federal requirements.
May reconcile charge tickets, identify incomplete tickets or missing charge and diagnosis codes, and notify clinical staff as needed.
Work independently under general supervision using established procedures and sound judgment to coordinate administrative functions supporting patient needs, insurance, registration, documentation, financial counseling, and scheduling.
Maintain the assigned department as the primary area of responsibility while providing crossover assistance to other departments when required.