Patient Service Rep Radiation Oncology Causal

Northwestern Memorial Healthcare•Warrenville, IL

10d•$19 - $25

About The Position

The Patient Service Representative reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role supports the service area by checking patients in and out of appointments and consistently providing exemplary customer service to patients and guests.

Requirements

High school diploma or GED equivalent.
Zero to two years of experience in a customer service position.

Nice To Haves

Bachelor’s degree.
Previous experience in a healthcare setting.
Working knowledge of medical terminology.
Bilingual.

Responsibilities

Greet patients and guests, confirm their identities, and provide information related to their visits.
Complete check-in and check-out functions as directed.
Confirm and update patient identification, demographic, and insurance information.
Complete patient registration as needed.
Obtain patient consents and authorizations.
Collect co-payments, past-due balances, and point-of-service payments.
Post payments, process billing information, and perform end-of-day cash drawer closing.
Keep the waiting area clean and comfortable.
Inform patients of appointment delays or changes in status.
Schedule appointments as necessary.
For Patient Service Representatives in Immediate Care Clinics, float to other Immediate Care Clinics or departments.
Perform other duties as assigned.