Patient Services Rep Radiation Oncology Full time

Northwestern Memorial Healthcare•Warrenville, IL

10d•$19 - $25

About The Position

The Patient Services Representative supports the mission, vision, and values of Northwestern Medicine and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. This role performs customer service and business office functions in a medical practice, providing high-quality service to patients and company representatives in person and by phone. The position is in Radiation Oncology and is listed as full time, with a day shift schedule of 40 hours per week.

Requirements

High school diploma or GED equivalent.
Zero to two years of experience in a customer service position.

Nice To Haves

Bachelor's degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.

Responsibilities

Greet patients and obtain required information for registration, including verifying insurance and collecting co-pays and outstanding balances.
Obtain and update patient demographic and company information.
Answer phones, schedule appointments, and provide back-up appointment scheduling.
Direct and document patient calls as appropriate.
Coordinate scheduling of outside testing for patients.
Serve as a liaison between patients and the practice.
Perform daily work in a way that supports patient safety and confidentiality.
Complete daily reconciliation reports to ensure charges have been entered correctly.
Pull and prepare charts for the next day's appointments and file completed patient charts daily.
File test and procedure results in patients' medical records after physician sign-off.
Liaise with company representatives or potential employees to ensure the correct services are provided.
Review Epic charts before appointments to confirm consents are current within the past 12 months and insurance cards are current.
Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.