Patient Services Rep- Oncology Full Time Days

Northwestern Memorial Healthcare • DeKalb, IL

4d • $19 - $25

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice office. The role provides a high level of service to patients and company representatives in person and by phone, while following Northwestern Medicine’s mission, values, Code of Ethics, compliance program, policies, and applicable regulatory and accreditation standards. The position also contributes to patient safety and confidentiality.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients and complete registration, including collecting required information, verifying insurance, and collecting co-pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phones, schedule appointments, direct and document patient calls, and provide appointment-scheduling backup.
• Coordinate outside testing for patients and serve as a liaison between patients and the practice.
• Complete daily reconciliation reports to verify charges were entered correctly.
• Pull and prepare charts for the next day’s appointments and file completed patient charts daily.
• File test and procedure results in the patient’s medical record after physician approval.
• Liaise with company representatives or potential employees to ensure appropriate services are provided.
• Review Epic charts before appointments to confirm consents are current within the past 12 months and insurance cards are current.
• Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.
• Perform daily work in a manner that supports patient safety and confidentiality.

Benefits

• The employer describes a wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events; details are provided through the employer’s benefits webpage.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED