Patient Services Rep- Oncology Full Time Days

Northwestern Memorial Healthcare • DeKalb, IL

3d

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice office. The role reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The representative provides a high level of service to patients and company representatives in person and by phone, while supporting patient safety and confidentiality.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients entering the office.
• Obtain patient information and complete registration, including verifying insurance and collecting co-pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phones, schedule appointments, direct and document patient calls, and provide appointment-scheduling backup.
• Coordinate scheduling of outside testing for patients.
• Serve as a liaison between patients and the practice.
• Perform daily work in a manner that supports patient safety and confidentiality.
• Complete daily reconciliation reports to ensure charges have been entered correctly.
• Pull and prepare charts for the next day’s appointments and file completed charts daily.
• File test and procedure results in patients’ medical records after physician sign-off.
• Work with company representatives or potential employees to ensure correct services are provided.
• Review Epic charts before appointments to confirm consents are current within the past 12 months and insurance cards are current.
• Respond to medical record requests from patients, insurance companies, physician offices, and legal sources, including subpoenas, according to protocol.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED