Patient Services Rep-Endocrinology Full time Days

Northwestern Memorial Healthcare • Crystal Lake, IL

10d • $19 - $25

About The Position

The Patient Services Representative supports the mission, vision, and values of Northwestern Medicine and follows its ethics, compliance, policy, regulatory, and accreditation requirements. The role performs customer service and business office functions in a medical practice, providing patients and company representatives with a high level of service in person and by phone. The position is full-time, day shift, at 40 hours per week (1.0 FTE). The hourly compensation range is $19.00 to $24.70.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients and complete registration, including collecting required information, verifying insurance, and collecting copayments and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer calls, schedule appointments, direct and document patient calls, and provide appointment-scheduling backup.
• Coordinate outside testing for patients and serve as a liaison between patients and the practice.
• Complete daily work in a manner that supports patient safety and confidentiality.
• Complete daily reconciliation reports to verify charges were entered correctly.
• Pull and prepare charts for the next day's appointments and file completed patient charts daily.
• File test and procedure results in patients’ medical records after physician sign-off.
• Liaise with company representatives or potential employees to ensure appropriate services are provided.
• Review Epic charts before appointments to confirm consents are current within the past 12 months and insurance cards are current.
• Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.

Benefits

• The company describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being, with detailed benefits information available through its benefits website.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED