Patient Services Rep - Endocrinology

Northwestern Memorial Healthcare • Wheaton, IL

2d

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice office. The role reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The representative provides a high level of service to patients and company representatives in person and by phone, while supporting patient safety and confidentiality.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients as they enter the office.
• Obtain required patient information and complete patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phones, schedule appointments, direct and document patient calls, and provide backup appointment scheduling.
• Coordinate scheduling of outside testing for patients.
• Serve as a liaison between patients and the practice.
• Complete daily work in a manner that supports patient safety and confidentiality.
• Complete daily reconciliation reports to ensure charges have been entered correctly.
• Pull and prepare charts for the next day's appointments and file completed patient charts daily.
• File test and procedure results in patients' medical records after physician sign-off.
• Liaise with company representatives or potential employees to ensure correct services are provided.
• Review Epic charts before appointments to ensure consents are within the past 12 months and insurance cards are current.
• Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED