Patient Services Rep - Endocrinology

Northwestern Memorial Healthcare • Wheaton, IL

2d • $19 - $25

About The Position

The Patient Services Representative reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role performs customer-service and business-office functions in a medical practice, providing a high level of service to patients and company representatives in person and by phone.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer-service position.

Nice To Haves

• Bachelor’s degree.
• One to three years of prior physician-office experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients and complete registration, including gathering required information, verifying insurance, and collecting co-pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phones, schedule appointments, and provide backup appointment scheduling.
• Direct and document patient calls as appropriate.
• Coordinate scheduling of outside testing for patients.
• Serve as a liaison between patients and the practice.
• Perform daily work in a manner that supports patient safety and confidentiality.
• Complete daily reconciliation reports to ensure charges have been entered correctly.
• Pull and prepare charts for the next day’s appointments and file completed patient charts daily.
• File test and procedure results in patients’ medical records after physician sign-off.
• Liaise with company representatives or potential employees to ensure correct services are provided.
• Review Epic charts before appointments to ensure consents are current within the past 12 months and insurance cards are current.
• Respond to medical-record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A range of benefits intended to support physical, emotional, and financial well-being and protection from unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED