Patient Care Coordinator Radiation Oncology

Banner Health

1d•Onsite

About The Position

The Patient Care Coordinator provides personalized coordination, clarification, and communication of the administrative aspects of patient care. Responsibilities include patient needs assessments, insurance and authorization verification, registration, documentation management, and appointment scheduling. The coordinator partners with the clinical care team to support a seamless experience for patients and families throughout treatment, provides resources to help maintain optimal care, and completes follow-up tasks to address identified needs. In this Radiation Oncology clinic role, the coordinator schedules consultations, follow-ups, simulations, radiation treatments, and diagnostic imaging for radiation oncologists. The role also includes checking voicemails, processing referrals, creating patient accounts, and using multiple software programs, including Cerner, Mosaiq, and MS4. The position works independently under general supervision and may assist other departments as needed.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of experience working in a hospital or medical office.
Knowledge of medical terminology.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, and organizational skills.
Highly developed interpersonal relations and process coordination skills.
Knowledge of payer contract terms and processes.
Ability to perform basic math and handle confidential information and sensitive issues.
Ability to use common office and hospital software, including software for patient intake, medical-history updates, scheduling, and billing.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Perform patient intake, including pre-registration or registration, and coordinate with the clinical care team to determine initial authorization needs.
Obtain patient insurance benefit information for treatment services and provide information about the authorization process to providers, patients, and payors as needed.
Obtain authorizations, notifications, signatures, and documentation required by insurance plans; document information accurately in patient records and monitor insurance and treatment-plan changes.
Provide administrative support by maintaining documents, correspondence, spreadsheets, reports, records, and information in business software, databases, electronic medical records, billing, and data-management systems.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when needed.
Prepare, process, and manage patient documentation and act as a liaison among patients, billing departments, and payors to resolve account and patient concerns.
Deliver effective customer service and communicate with patients, departments, referral networks, and providers to support appropriate care plans and protocols.
Address scheduling conflicts proactively and maintain patient confidentiality.
Coordinate medical-record requests with hospitals, practice offices, and ancillary services; respond to referrals for tests, procedures, and specialty visits.
Follow medical-record compliance guidelines and assist with procedure development as needed; reconcile charge tickets and notify clinical staff of incomplete tickets or missing codes.
Schedule radiation oncology consultations, follow-ups, simulations, radiation treatments, and diagnostic imaging for radiation oncologists.
Check voicemails, process referrals, and create accounts.
Use multiple software programs, including Cerner, Mosaiq, and MS4.
Work independently using established procedures and sound judgment, and provide crossover assistance to other departments when required.