Patient Service Representative - Radiation Oncology

Summit Health•Saddle Brook, NJ

1d•$18 - $22

About The Position

The Patient Service Representative supports patient access and office operations in Radiation Oncology. The role welcomes and directs visitors, patients, and families; manages registration and patient flow; answers and routes calls; and communicates schedule delays while helping patients remain comfortable. It also handles payments and daily reconciliations, updates patient records and insurance information, schedules appointments and diagnostic procedures, coordinates pre-authorizations with patient care and clinical staff, and processes referrals. The representative performs general clerical work, follows downtime procedures, communicates issues to the Office Supervisor or Manager, and may cover other staff or offices as needed. The position may involve commuting to satellite offices.

Requirements

High school diploma or GED.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.

Nice To Haves

Associate degree.
Previous Patient Service Representative experience.
Knowledge of medical office operations and terminology.
Previous experience with standard office technology in a Windows-based environment.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet and direct visitors, patients, and families in a friendly, professional manner.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and appropriately direct telephone calls, take accurate messages, and use proper telephone etiquette.
Inform patients of physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures while following appropriate workflows.
Work with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures and perform other duties as required.
Commute to satellite offices as needed.