Patient Service Representative - PER DIEM - Radiation Oncology

Summit Health•Saddle Brook, NJ

1d•$18 - $22

About The Position

The Patient Service Representative supports the patient registration and administrative workflows for Radiation Oncology. The role welcomes and directs patients, visitors, and families; maintains patient flow; provides customer service; and handles telephone calls and messages. It also processes payments, reconciles collections and billing records, updates patient accounts, verifies insurance, schedules appointments and diagnostic services, and completes referrals and pre-authorization coordination. The representative performs general clerical work, follows downtime procedures, and may cover other staff or office locations as needed. The position requires commuting to satellite offices when needed.

Requirements

High school graduate or GED required.
Ability to communicate in English, orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.
Ability to commute to satellite offices as needed.
Previous PSR experience preferred.
Knowledge of medical office procedures and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Associate degree preferred.

Nice To Haves

Associate degree.
Previous PSR experience.
Knowledge of medical office and terminology.
Previous experience with Standard Office Technology in a Windows-based environment.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service to patients and families.
Answer telephone calls promptly, direct calls, take accurate messages, and use appropriate telephone etiquette.
Inform patients of physician schedule delays and help maintain their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts, demographics, insurance, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use the waitlist when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures while following appropriate workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, or issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures adequately.
Perform other duties as required.
Commute to satellite offices as needed.