Medical Assistant / Patient Care Coordinator II, Oncology - Castro Valley

Stanford Health Care • Pleasanton, CA

4d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role responsible for supporting smooth day-to-day clinic operations while developing specialty-specific skills. The position completes moderate assignments and tasks, applying job skills, policies, and procedures and exercising judgment within defined guidelines.

The role supports oncology clinic care through patient rooming and clinical tasks, administrative coordination, record keeping, and clinic maintenance. It also communicates with patients and care-team members and helps coordinate care while following assigned protocols, workplace safety requirements, and infection-prevention practices.

Requirements

• High school diploma or GED equivalent.
• One of the following: a certificate of completion or official transcript from a medical assisting program; completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• American Heart Association Basic Life Support (BLS) certification.

Nice To Haves

• Knowledge of medical terminology and the ability to apply it in performing job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective speaking and writing skills appropriate to the job.
• Problem-solving skills and the ability to identify solutions.
• Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral member of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Business communication skills, including clear and concise clinical report writing, appropriate grammar and syntax, and legible handwriting.
• Ability to learn and regularly update clinical knowledge through training, continuing education, and work-related courses.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Undertake work in assigned areas to develop expertise within the assigned specialty or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing other departmental tasks such as EKGs and ear lavage.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills, manage CRM/In-Basket and clinic support operations, and serve as a liaison among providers, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED