Medical Assistant / Patient Care Coordinator II, Oncology - Castro Valley

Stanford Health Care•Pleasanton, CA

12d•$34 - $38•Onsite

About The Position

The Patient Care Coordinator II (PCC II) is a foundational-level role responsible for facilitating smooth day-to-day clinic operations while developing the skills needed to progress within the care delivery team. The position involves learning and applying job skills, policies, and procedures to complete moderate assignments and tasks, using judgment within defined guidelines to determine appropriate actions. The role supports oncology clinic operations in Castro Valley and includes patient care, clinical administration, record keeping, clinic preparation, and coordination among patients, providers, and staff. Employees are expected to follow Stanford Health Care’s C-I-CARE principles to support an exceptional, patient-centered experience for patients and families.

Requirements

High school diploma or GED equivalent.
Completion of a medical assisting program, documented by a certificate or official transcript; or completion of medical assistant training by a licensed physician or podiatrist; or certification as a medical assistant through a Medical Board of California-approved certifying organization.
At least one year of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.

Nice To Haves

Knowledge of medical terminology and ability to apply it in performing job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Effective speaking and writing skills appropriate to the job.
Problem-solving skills and ability to identify solutions.
Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with home health, practice care coordination, and clinical care skills.
Business communication skills, including legible handwriting and the ability to write clear, concise clinical reports.
Ability to learn and regularly update clinical knowledge through classes, continuing education, and job-related training.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

Develop expertise in assigned areas within the specialty or clinic.
Complete disability paperwork and maintain temperature logs.
Follow assigned protocols and support workplace safety and infection prevention within the role’s scope.
Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; and assisting providers with medication reconciliation.
Perform special departmental tasks such as EKGs and ear lavage.
Handle patient check-in and check-out and virtual rooming for providers.
Administer vaccines, perform point-of-care testing, and collect specimens.
Prepare the clinic weekly and stock clinic areas.
Order medications and supplies and ensure timely completion of work assignments.
Handle patient phone calls and prescription refills.
Support clinic operations, manage CRM/In-Basket, and act as a liaison among providers, patients, and staff.
Deliver patient- and family-centered interactions in accordance with the C-I-CARE experience pillars: Know Me, Show Me the Way, and Coordinate for Me.