Oncology Patient Coordinator

Medical University of South Carolina • Orangeburg, SC

4d

About The Position

In collaboration with the oncology nurse navigator, the Oncology Patient Coordinator provides comprehensive support for coordinating care for oncology patients. The role serves as a primary point of contact for new and existing patient referrals. Along with clerical support, the coordinator performs registration functions, provides patient-focused customer service, and communicates effectively with service delivery areas to maximize patient flow. The position is in the Patient Admissions Department.

Requirements

• Bachelor's degree from an accredited university, or a high school diploma and five years of job experience in referral management, oncology navigation, or patient access.
• Considerable knowledge of complex medical terminology.
• Strong interpersonal skills and ability to establish and maintain collaborative relationships internally and externally.
• Strong organizational skills and ability to rapidly prioritize and reprioritize.
• Strong verbal and written communication skills.
• Ability to work autonomously and in teams.
• Critical-thinking skills and ability to multitask.
• One year of healthcare experience, or a high school diploma and five years of job experience in referral management, oncology navigation, or patient access.
• Ability to perform job functions while standing, sitting, walking, and carrying out the listed physical activities, including occasional lifting and carrying up to 50 pounds unassisted.
• Ability to work rotating shifts and overtime as required.

Nice To Haves

• Ability to interpret and apply financial procedures and regulations.
• Previous experience with hospital information systems or word processing.

Responsibilities

• Assist patients in directing their own health care experience through screening, reinforcement of the treatment plan, educational programs, and linkage to health services and community resources.
• Serve as a patient liaison to help patients and caregivers schedule care within the complex health care system.
• Advocate for patients' health care needs by identifying and communicating opportunities for care intervention established by the RN Navigator or Coordinator, including identifying and addressing gaps in care.
• Coordinate new and existing patient referrals and provide clerical and registration support.
• Provide patient-focused customer service and communicate with service delivery areas to maximize patient flow.

What This Job Offers

• Job Type: Full-time