Patient Care Coordinator - Medical Oncology

Mass General Brigham • Northampton, MA

7d • $21 - $29 • Onsite

About The Position

The Patient Care Coordinator welcomes patients, completes medical history requests, and provides administrative services. The role is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital and reports to the Practice Manager, operating within established organizational and departmental policies and procedures. The coordinator must interact appropriately with people at different intellectual levels and with different physical abilities, and the position involves adult and geriatric patients.

Requirements

• High school diploma or equivalent required; experience cannot substitute for the education requirement.
• One to two years of experience in a medical practice preferred.
• Demonstrated typing ability and ability to operate business office equipment, including copy machines and fax machines, required.
• Proficiency in PC applications, including Windows and word processing, required.
• Organizational, interpersonal, oral communication, and written communication skills required.
• Ability to work independently required.

Nice To Haves

• One to two years of experience in a medical practice.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate verbally and in writing with patients about specialist appointments, providing instructions and alleviating concerns.
• Manage intensive referrals and ancillary appointments.
• Direct medically related questions to appropriate medical staff.
• Complete HMO specialist referral forms and forward them to the appropriate parties.
• Serve as a liaison between specialist offices and the practice.
• Obtain prior authorizations and pre-certifications for tests and medications.
• Assist clinical and non-clinical staff with administrative tasks when necessary.
• Greet patients and visitors in a friendly, helpful, and respectful manner.
• Answer telephone calls and refer them to appropriate staff.
• Open and close the office as needed.
• Maintain hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through relevant educational activities, affiliations, or journals.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions and duties as requested.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED