Medical Patient Care Coordinator

PDS Health•Buckeye, AZ

About The Position

The Medical Patient Care Coordinator’s primary role is to gain a financial commitment from patients so they can begin the best possible treatment as soon as possible. The coordinator educates patients about treatment choices, addresses common objections, and uses available financial options to collect treatment fees. The position also supports productive clinician schedules and performs front desk, reception, admission and discharge, insurance verification, data gathering, reporting, data entry, charting and billing monitoring, and medical-record maintenance. The coordinator helps ensure quality patient care and clinic operations comply with professional and regulatory standards. The role includes interacting with patients, visitors, clinicians, organization personnel, and the public, and assisting a Supervisor or Manager with administrative duties, projects, and mandatory reporting as assigned.

Requirements

High school diploma or GED, or equivalent, and at least 1 year of business experience.
Administrative or support experience with a strong customer-service component; preferably in a healthcare setting.
Computer literacy, word-processing and data-entry skills, and keyboarding speed of 45–50 WPM.
Knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
Knowledge of office practices, technology applications, and patient insurance.
Good interpersonal communication skills.
Ability to follow standard operating procedures and documented workflows.
Understanding of general medical-office operations and patient-flow issues.
Ability to use standard office equipment, including telephones, copiers, scanners, facsimiles, and multiline phone systems.
Ability to read, analyze, and interpret common insurance plans and financial information.
Ability to draw valid conclusions and apply sound judgment when making decisions under pressure.
Ability to respond to common customer inquiries.
Ability to apply basic mathematical concepts, including division, multiplication, fractions, and percentages, to practical situations.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Organized and detail-oriented, with the ability to work in a fast-paced environment and multitask without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain strict confidentiality of patient records.
Ability to develop and maintain effective working relationships with management and staff at all levels.
Ability to maintain an appropriate professional appearance and demeanor.

Nice To Haves

Bachelor’s degree, considerable prior coursework, or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, or auditing.
Experience in healthcare or a medical clinic.
Proficiency in Epic EHR.

Responsibilities

Coordinate patient fees and insurance benefits, explain payment options, and obtain necessary insurance approvals in a timely manner.
Assist in monitoring prescriptions, insurance coverage, and related paperwork.
Complete admission components, including obtaining charts and records, verifying insurance, and securing treatment authorization.
Perform daily and monthly billing operations according to clinic needs.
Use patient-account software efficiently and accurately maintain patient financial and personal information.
Manage clinician schedules using scheduling software to support productivity and an effective patient experience.
Communicate schedule changes, patient issues, and clinician or office concerns to the team.
Greet visitors promptly and courteously when they arrive at the clinic.
Answer phones and assist walk-in patients, providing timely and accurate information to patients, clinicians, organization personnel, and the public.
Schedule patient appointments and contact patients who need appointment notifications or reminders, including the appointment time, date, and clinic directions.
Collect initial demographic and clinical patient information and enter it into the medical record.
Help ensure quality patient care and maintain the clinic in accordance with professional and regulatory standards.
Assist the Supervisor or Manager with administrative duties, assigned projects, and preparing and completing mandatory reporting.