Patient Care Coordinator

Smile Brands•Waunakee, WI

11d

About The Position

As a Patient Care Coordinator, you are often one of the first people patients meet and play an important role in their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. The role brings the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making each visit feel personal, positive, and easy. This front-office role helps patients feel comfortable, understand their care, and take the next step toward a healthier smile. You will build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The schedule is Monday 8:00 AM–4:30 PM, Tuesday 9:30 AM–6:00 PM, Wednesday 8:00 AM–4:30 PM, Thursday 8:00 AM–4:30 PM, and Friday 8:00 AM–1:00 PM. Compensation is $19–$22 per hour. Benefits depend on employment status and hours worked.

Requirements

Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and create positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, and patient-first approach.

Nice To Haves

One or more years of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make every patient feel valued upon arrival.
Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering questions about their care.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.