Patient Care Coordinator

Upstream Rehabilitation • San Antonio, TX

13d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in San Antonio, Texas. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, payment collection, administrative tasks, and frequent use of computer and office equipment.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing, non-clinical documentation, deposits, and personal overtime.
• Monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Maintain an orderly and organized front office workspace and monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED