Patient Care Coordinator

Alpha Aesthetics Partners•Greensboro, NC

13d

About The Position

The Patient Care Coordinator supports client-facing, administrative, facility, and marketing operations at a clinic. The role welcomes clients, manages communications and appointments, handles check-in, payments, billing inquiries, and client records, and helps maintain office supplies and treatment products. The coordinator also keeps the reception and waiting areas clean and stocked, works with medical and aesthetics staff to support smooth operations, and informs clients about services, promotions, and loyalty programs. Marketing support may include creating social media posts and managing engagement.

Requirements

Previous experience in a front desk, administrative, or customer service role.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to multitask and remain calm under pressure.
Friendly and professional demeanor and a passion for delivering exceptional client experiences.

Nice To Haves

Experience in the medical or aesthetics field.

Responsibilities

Greet clients upon arrival and help them feel welcomed and comfortable.
Respond promptly and professionally to phone calls, emails, and online inquiries.
Schedule appointments and manage the clinic calendar.
Check clients in and out, process payments, and handle billing inquiries.
Maintain accurate client records in the clinic’s management software.
Monitor office supply and treatment product inventory and assist with restocking.
Keep the reception area and waiting room clean, organized, and stocked with promotional materials and refreshments.
Coordinate with medical and aesthetics staff to support communication and clinic operations.
Educate clients about available services, promotions, and loyalty programs.
Assist with social media and marketing campaigns, including creating posts and managing engagement.