Patient Care Coordinator

Barton Healthcare System•South Lake Tahoe, CA

13d

About The Position

The Patient Care Coordinator (PCC) provides non-clinical support for the Patient Centered Medical Home (PCMH). The role coordinates patient appointments, supports check-in and check-out, obtains billing information, collects payments due at the time of service, and provides clerical and administrative support. The PCC also assists with pre-authorizations and referrals as needed. The position requires frequent interaction with patients and visitors, maintaining accurate patient records and registration information, and supporting clinic operations in accordance with applicable professional, licensing, and regulatory standards. The work is performed in a normal office environment that is usually quiet to moderate in noise level, with occasional travel to various health system locations. The role involves routine contact with patients and guests and exposure to bloodborne diseases, infections, contagious disease, hazardous anesthetic agents, body fluids and waste, flammable and explosive gases, and varying situations that may include emergencies or crises. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

One year of relevant front-office receptionist experience.
Typing and computer literacy.
Ability to communicate effectively in English in compliance with patient safety standards.

Nice To Haves

High school diploma or GED preferred.
Patient Centered Medical Home experience preferred.
Bilingual abilities preferred.

Responsibilities

Provide consistently exceptional care.
Assist, guide, and direct patients and visitors upon arrival; communicate professionally and serve as a liaison between patients and other care team members as needed.
Check patients in, notify clinical staff in a timely manner, update demographic information, ensure required forms are completed, review eligibility history, and verify or help correct primary care provider information.
Enter new patient accounts and ensure patient information and data entry are accurate and complete.
Screen patients for available financial programs and assist with enrollment when eligible.
Answer and route telephone calls, take messages, provide routine information, return calls promptly, assess call urgency, and relay messages to appropriate staff. Do not provide medical advice.
Collect, compile, and distribute patient insurance and financial information, including scanning insurance cards and photo identification into EPIC.
Review patient records for completeness and availability, scan forms into the electronic medical record using the approved naming convention, and document no-shows, cancellations, rescheduled appointments, and outreach.
Schedule and coordinate appointments according to clinic guidelines, including appointments subject to insurance requirements; arrange an interpreter when language access is needed.
Complete initial billing paperwork and cashiering duties; work registration queues; explain financial requirements; collect balances, deposits, copayments, and deductibles; balance cash drawers; prepare payment logs; and perform assigned opening and closing procedures.
Perform clerical duties accurately and promptly, including maintaining records and reports, filing, faxing, photocopying, scanning, data entry and retrieval, and refilling forms.
Sort mail and prioritize urgent or time-dated correspondence; manage UPS and FedEx pickups and deliveries; and process paper patient requests into electronic requests for accuracy and tracking.
Maintain office equipment and supplies, use equipment safely, and follow procedures when equipment malfunctions.
Process in-basket messages promptly and document outcomes in the electronic medical record.
Clean and straighten patient waiting areas.
Follow controlled-substance pickup protocols and document accordingly.
Complete the rescheduling report promptly.
Maintain working knowledge of professional, licensing, and regulatory standards applicable to department activities.
Perform other trained duties within scope as needed to respond to department needs.